Even if your team isn’t using Slack or Teams, agents can still receive alerts from the Chrome browser, and initiate conversations with visitors without keeping the ServiceBell dashboard open 24/7.
This guide walks agents through setting up Chrome alerts.
Note: every agent must follow these steps to receive Chrome alerts.
Enable Alerts in Settings
First, navigate to Settings > Notifications and click “Enable push notifications.”
When prompted by your browser to enable notification permissions, click “Allow.”
You’ll see a confirmation box pop up that looks like this:
The test notification (on Google Chrome) looks like this:
If you don't get a test notification after enabling them, make sure your operating system allows notifications from your browser.
Enabling Notifications in Your Operating System
- Search for “Notifications” in the spotlight, or open “Notifications” from “System Preferences”
- Find your browser in the list of applications (Google Chrome, Firefox)
- Ensure that “Allow Notifications” is toggled on, and that the style is either “Banners” or “Alerts”
Send yourself a test alert by visiting a page with alerts configured. You should see something like this pop up:
- Click Start > Settings.
- Select System
- Click Notifications & Actions
- Toggle on Get notifications from apps and other senders
- Scroll down to Get notifications from these senders
- Toggle on the apps you want to get notifications from. In this case, we want to enable your browser alerts, along with Slack or Microsoft Teams, depending on which you’re using
Visit a page with alerts configured to fire a test alert. See if an alert banner pops up on your screen. If not, make sure you have Show notification banners turned on.
Supports Push Notifications
⚠️ Requires configuration¹
¹Go to brave://settings/privacy and enable "Use Google services for push messaging". Must restart browser for setting to take effect.